Actions Speak Louder Than Words--Our Testimonial's Page
Have something you want to share about your experience? Post it here! You can enter any information you would like to share about your experience to share with others and we will post it on our website. This is a great way to share with us your experience and also to give other potential clients an inside view of the positive effects we can have on you. Thanks, Al and Terri Dunaway
Al is indeed a true gentleman and good businessman. Almost 2 years ago, my mechanic sub-contracted my car out to Al's for a replacement gear on my 6 speed. This year, my car started to whine and grind and make a horrible noise so I took it back to Al. Even though it was almost 2 years ago, I had only put 5k miles on the car as it is a "fair weather" car only. After some checking, he informed me that the bearings had gone out but the company which sold them to him would not replace them for free due to the elapsed time. So I prepared myself for a "soaking."
When I went to pick up my car, Al handed me the keys and told me "I went ahead and ate the cost on this repair." No charge! Wow! You can bet I'll be back. And the car? Runs and sounds great. Thanks Al!
Date of Posting: 05 March 2011 Posted By: Bill C. Edwardsville, IL
I had a bit of a situation since I was 250 miles from my broken down car when I called Al's, but I was quickly calmed after talking to Al (yes, the owner). He was straightforward, honest and did the repair in a very timely manner. His customer service was awesome. Initially, my car was at another shop, they were great, but didn't really do transmission work, I initially sent an email to Al's explaining the situation and before he called me, he called the place where the car was at to get as much info as possible. He called me with a possible cause, an estimated price and a very reassuring manner. I totally recommend this place.
Date of Posting: 04 March 2011 Posted By: Kristina C. Chicago, IL